From Ordinary to Extraordinary (GutwiZdom Episode-025)

Shep Hyken joins Deidre and JG to discuss how to make ordinary moments extraordinary

“Customer service is not a department, it’s a philosophy” – Shep Hyken


Shep Hyken is a keynote speaker, bestselling author, and a customer service expert. On this week’s show, Shep sheds some light on “moments of magic” vs “moments of misery” and leaving people with amazing experiences.


Take a listen to hear how being a children’s magician can turn into a customer service career!


WiZdoms for Making Ordinary Experiences Extraordinary

  • Go above and beyond what’s expected
  • Remember everything is built on relationships, not transactions
  • Everyone has the ability to make a difference in someone else’s life
  • Creating value doesn’t cost any money
  • Put yourself in someone else’s shoes (show empathy)
  • Deliver what you promise
  • Be responsive, follow up, and acknowledge people
  • Have patience
  • Treat people how they want to be treated


For more information on Shep Hyken and his books discussed on this episode, visit


Do you have a story about an amazing or terrible customer service experience? Let us know by leaving us a voicemail at 1-646-653-9278 or sending us a message here.


Learn how we help job seekers, employers, and employees by visiting My Success Platform and PEAR Core Solutions.


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